VitaCoach AI Terms and Conditions

Effective Date: 13 October 2025
Version: 1.0

Please read these Terms and Conditions carefully before using the VitaCoach AI website.

1. Introduction and Acceptance

Welcome to VitaCoach AI, a website operated by VitaCoach AI Limited, a company registered in England and Wales (Company No. 16482232) with its registered office at 5 Jardine House, Bessborough Road, Harrow, HA1 3EX, United Kingdom ("we", "us", "our").

These Terms govern your access to and use of the VitaCoach AI website (www.vitacoachai.com) and any online services, content, functionality, or digital tools provided through it (collectively, the "Services").

By accessing or using our website, you agree to these Terms. If you do not agree, you must not use the website.

2. Service Description

VitaCoach AI provides an AI powered digital wellness coaching platform that helps users monitor nutrition, hydration, activity, and wellness habits.

Through our website, users may access:

General information about the VitaCoach AI platform and features
AI driven wellness insights and dashboards if logged in to a user account
Resources, updates, and support materials

VitaCoach AI is not a medical device and does not provide medical advice, diagnosis, or treatment. All AI outputs, content, and recommendations are for informational and motivational purposes only and should never replace professional medical advice. Always seek guidance from a qualified healthcare professional for any health related concerns.

3. User Eligibility

To use the Services, you must:

Be at least 16 years old
If under 18, have consent from a parent or legal guardian
Reside in a location where the Services are legally available
Have the legal capacity to enter into a binding agreement

4. Acceptable Use

You agree to use the website and Services only for lawful, personal, and non commercial purposes.

You must not:

Use the website in any unlawful or fraudulent manner
Interfere with, damage, or disrupt the website or related systems
Upload or transmit content that is defamatory, abusive, obscene, or otherwise objectionable
Attempt to gain unauthorised access to systems, data, or other users’ information
Copy, reproduce, or exploit any part of the website for commercial purposes without written permission
Use AI features for medical, clinical, or emergency decision making

You are responsible for ensuring that your use of the website complies with all applicable laws and regulations.

5. Health and Wellness Disclaimer

VitaCoach AI is intended for general wellness and educational purposes only. We make no representation or warranty regarding the accuracy or completeness of information or AI generated content.

You must not rely on information from VitaCoach AI as medical advice. Always consult qualified healthcare professionals before making significant lifestyle, nutrition, or exercise decisions.

In an emergency, you must contact your local emergency services (United Kingdom: 999).

6. Intellectual Property Rights

All intellectual property rights in the website, Services, text, code, graphics, AI models, and related materials belong to VitaCoach AI Limited or its licensors.

You may view and use website content for personal, non commercial use only. You must not reproduce, distribute, or modify any part of the website without our written consent.

Users retain ownership of any data or content they upload, if applicable, but grant VitaCoach AI a limited, non exclusive, worldwide, royalty free licence to process such data for the purpose of providing the Services.

7. Privacy and Data Protection

We respect your privacy. Our collection and processing of personal data are governed by our Privacy Policy, which forms part of these Terms.

By using our website, you acknowledge that your personal data may be processed in accordance with that policy.

8. Limitation of Liability

To the fullest extent permitted by law:

VitaCoach AI is not liable for indirect, incidental, or consequential damages
We do not guarantee that AI generated outputs or website content are accurate, complete, or suitable for your needs
We are not responsible for health outcomes, reliance on AI guidance, or data loss that occurs as a result of using the website

We do not limit liability for death or personal injury caused by our negligence, nor for fraud or fraudulent misrepresentation.

Your only remedy for dissatisfaction with the website is to stop using it.

Nothing in these Terms affects your statutory rights under UK consumer law.

9. Indemnification

You agree to indemnify and hold harmless VitaCoach AI Limited, its employees, and partners from any claims, losses, or damages arising from:

Your misuse of the website or Services
Your violation of these Terms
Your breach of applicable law

10. Termination or Suspension

We may suspend or terminate your access to the website or Services at any time without notice if:

You breach these Terms
We are required to do so by law or regulatory authority
Fraudulent or harmful activity is identified

Upon termination, your access rights cease immediately.

11. Third Party Services and Links

The website may include links to third party websites or integrations with external services such as OpenAI or Google Fit. These are provided for convenience. We are not responsible for the content, privacy practices, or availability of these third party services.

You should review the terms and privacy policies of any third party before using their services.

12. Changes to the Website or Terms

We may update the website or these Terms to reflect legal, technical, or operational changes. If material changes occur, we will provide notice on the website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you reside outside the United Kingdom, you may benefit from mandatory consumer protection laws applicable in your home country.

14. Severability

If any provision in these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have questions or concerns about the website or these Terms, contact us at:

VitaCoach AI Limited
5 Jardine House, Bessborough Road
Harrow, HA1 3EX
United Kingdom

Email: legal@vitacoachai.com
Support: support@vitacoachai.com

16. EULA compliance

Apps made available through the App Store are licensed, not sold, to you. Your license to each App is subject to your prior acceptance of either this Licensed Application End User License Agreement (“Standard EULA”), or a custom end user license agreement between you and the Application Provider (“Custom EULA”), if one is provided. Your license to any Apple App under this Standard EULA or Custom EULA is granted by Apple, and your license to any Third Party App under this Standard EULA or Custom EULA is granted by the Application Provider of that Third Party App. Any App that is subject to this Standard EULA is referred to herein as the “Licensed Application.” The Application Provider or Apple as applicable (“Licensor”) reserves all rights in and to the Licensed Application not expressly granted to you under this Standard EULA.
a. Scope of License: Licensor grants to you a nontransferable license to use the Licensed Application on any Apple-branded products that you own or control and as permitted by the Usage Rules. The terms of this Standard EULA will govern any content, materials, or services accessible from or purchased within the Licensed Application as well as upgrades provided by Licensor that replace or supplement the original Licensed Application, unless such upgrade is accompanied by a Custom EULA. Except as provided in the Usage Rules, you may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the Licensed Application and, if you sell your Apple Device to a third party, you must remove the Licensed Application from the Apple Device before doing so. You may not copy (except as permitted by this license and the Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Application).
b. Consent to Use of Data: You agree that Licensor may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Application. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.
c. Termination. This Standard EULA is effective until terminated by you or Licensor. Your rights under this Standard EULA will terminate automatically if you fail to comply with any of its terms.
d. External Services. The Licensed Application may enable access to Licensor’s and/or third-party services and websites (collectively and individually, "External Services"). You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services, and shall not be liable for any such third-party External Services. Data displayed by any Licensed Application or External Service, including but not limited to financial, medical and location information, is for general informational purposes only and is not guaranteed by Licensor or its agents. You will not use the External Services in any manner that is inconsistent with the terms of this Standard EULA or that infringes the intellectual property rights of Licensor or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten or defame any person or entity, and that Licensor is not responsible for any such use. External Services may not be available in all languages or in your Home Country, and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. Licensor reserves the right to change, suspend, remove, disable or impose access restrictions or limits on any External Services at any time without notice or liability to you.
e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED "AS IS" AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
f. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
g. You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
h. The Licensed Application and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.
i. Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Apple shall be governed by the laws of the State of California, excluding its conflicts of law provisions. You and Apple agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Santa Clara, California, to resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province or country identified below whose law governs:
If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.
Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.