VitaCoach AI Terms and Conditions

Effective Date: 13 October 2025
Version: 1.0

Please read these Terms and Conditions carefully before using the VitaCoach AI website.

1. Introduction and Acceptance

Welcome to VitaCoach AI, a website operated by VitaCoach AI Limited, a company registered in England and Wales (Company No. 16482232) with its registered office at 5 Jardine House, Bessborough Road, Harrow, HA1 3EX, United Kingdom ("we", "us", "our").

These Terms govern your access to and use of the VitaCoach AI website (www.vitacoachai.com) and any online services, content, functionality, or digital tools provided through it (collectively, the "Services").

By accessing or using our website, you agree to these Terms. If you do not agree, you must not use the website.

2. Service Description

VitaCoach AI provides an AI powered digital wellness coaching platform that helps users monitor nutrition, hydration, activity, and wellness habits.

Through our website, users may access:

General information about the VitaCoach AI platform and features
AI driven wellness insights and dashboards if logged in to a user account
Resources, updates, and support materials

VitaCoach AI is not a medical device and does not provide medical advice, diagnosis, or treatment. All AI outputs, content, and recommendations are for informational and motivational purposes only and should never replace professional medical advice. Always seek guidance from a qualified healthcare professional for any health related concerns.

3. User Eligibility

To use the Services, you must:

Be at least 16 years old
If under 18, have consent from a parent or legal guardian
Reside in a location where the Services are legally available
Have the legal capacity to enter into a binding agreement

4. Acceptable Use

You agree to use the website and Services only for lawful, personal, and non commercial purposes.

You must not:

Use the website in any unlawful or fraudulent manner
Interfere with, damage, or disrupt the website or related systems
Upload or transmit content that is defamatory, abusive, obscene, or otherwise objectionable
Attempt to gain unauthorised access to systems, data, or other users’ information
Copy, reproduce, or exploit any part of the website for commercial purposes without written permission
Use AI features for medical, clinical, or emergency decision making

You are responsible for ensuring that your use of the website complies with all applicable laws and regulations.

5. Health and Wellness Disclaimer

VitaCoach AI is intended for general wellness and educational purposes only. We make no representation or warranty regarding the accuracy or completeness of information or AI generated content.

You must not rely on information from VitaCoach AI as medical advice. Always consult qualified healthcare professionals before making significant lifestyle, nutrition, or exercise decisions.

In an emergency, you must contact your local emergency services (United Kingdom: 999).

6. Intellectual Property Rights

All intellectual property rights in the website, Services, text, code, graphics, AI models, and related materials belong to VitaCoach AI Limited or its licensors.

You may view and use website content for personal, non commercial use only. You must not reproduce, distribute, or modify any part of the website without our written consent.

Users retain ownership of any data or content they upload, if applicable, but grant VitaCoach AI a limited, non exclusive, worldwide, royalty free licence to process such data for the purpose of providing the Services.

7. Privacy and Data Protection

We respect your privacy. Our collection and processing of personal data are governed by our Privacy Policy, which forms part of these Terms.

By using our website, you acknowledge that your personal data may be processed in accordance with that policy.

8. Limitation of Liability

To the fullest extent permitted by law:

VitaCoach AI is not liable for indirect, incidental, or consequential damages
We do not guarantee that AI generated outputs or website content are accurate, complete, or suitable for your needs
We are not responsible for health outcomes, reliance on AI guidance, or data loss that occurs as a result of using the website

We do not limit liability for death or personal injury caused by our negligence, nor for fraud or fraudulent misrepresentation.

Your only remedy for dissatisfaction with the website is to stop using it.

Nothing in these Terms affects your statutory rights under UK consumer law.

9. Indemnification

You agree to indemnify and hold harmless VitaCoach AI Limited, its employees, and partners from any claims, losses, or damages arising from:

Your misuse of the website or Services
Your violation of these Terms
Your breach of applicable law

10. Termination or Suspension

We may suspend or terminate your access to the website or Services at any time without notice if:

You breach these Terms
We are required to do so by law or regulatory authority
Fraudulent or harmful activity is identified

Upon termination, your access rights cease immediately.

11. Third Party Services and Links

The website may include links to third party websites or integrations with external services such as OpenAI or Google Fit. These are provided for convenience. We are not responsible for the content, privacy practices, or availability of these third party services.

You should review the terms and privacy policies of any third party before using their services.

12. Changes to the Website or Terms

We may update the website or these Terms to reflect legal, technical, or operational changes. If material changes occur, we will provide notice on the website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you reside outside the United Kingdom, you may benefit from mandatory consumer protection laws applicable in your home country.

14. Severability

If any provision in these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have questions or concerns about the website or these Terms, contact us at:

VitaCoach AI Limited
5 Jardine House, Bessborough Road
Harrow, HA1 3EX
United Kingdom

Email: legal@vitacoachai.com
Support: support@vitacoachai.com